Frequently asked Questions

Q. What is an ABN number?

A: An ABN number is Australian Business Number and is required from all businesses within Australia.  Businesses located outside Australia are not required to provide a valid ABN, you can simply enter 10 zero's (0) in this field to complete your registration form. 

Q. How do I apply for an account?

A: If you operate a business and on sell fashion accessories to the public you can apply for a wholesale account.  Simply go to the "Log In" page then on the left half of that page click on the button "Create Account" then fill in your business details and click submit at the end of it.  Once we receive the application we will process the details and verify the business information provided.  If we require further information before approval we will send you an email outlining what further information we require to process your application. If your account is approved you will receive 2 emails, 1 automated email from the website and another from our office advising your approval. 

Q. Can I apply for an account if I do not have an ABN?

A: Yes,
If your business is not located in Australia you are not required to enter a registered ABN, However you will need to enter 10 characters in that field of the application form to be able to submit the application, for example you could simply type ten zeros in the space.
If you are located within Australia and do not have an ABN you can still submit an application to us and then you will be emailed to request you to provide further details regarding your application. Upon receipt of your response a decision can then be made regarding approval and you will be notified.

Q. How do I know if my application has been approved?

A. You will receive an email from us normally within 24 hours to either notify you of approval or request further information to support your application.  IF YOU DO NOT RECEIVE AN EMAIL PLEASE CHECK YOUR JUNK / TRASH FOLDER AND ADD US TO YOUR SAFE SENDER LIST.  Once your account is approved when you log into the website with your email address and password the pricing information will display on-screen and you can start shopping online.

Q. The pricing information is not displayed?

A. You need to be an approved customer and also log in with your email address and password for prices to display on screen.  If you are not approved you need to submit your application for approval, see the answer to "How Do I Apply for An Account" for further details.

Q. I can't log in?

A. There can be several cause for this:-
Firstly, have you Created your account and been approved? if not please refer to "How Do I Apply for An Account" above for further details.
Secondly, ensure you are on the correct website. The website has a purple background and is called "wholesalefascinators"
Thirdly, your email address and password are Case Sensitive, so you must enter them exactly in the same case as you did when you created your account.
finally, ensure you are entering the correct email address and password (see forgot password below) that you registered when you set up the account, if you have changed your email address the old address will still be on our records unless you have updated your information on the website.
If all the above fail, please contact us for further assistance.

Q. Forgot my Password

A. You will need to go through "Forgot Password" process on the website, we do not have access to password information so we are unable to provide your password to you. 
Go to the Log In page then click on the "Forgot Password" link, then fill in the email address registered to your account and click on the "Forget Password" button again, the website will automatically email you a new password to that email address, you must then enter the new password to gain access. REMEMBER passwords are case sensitive so it must be exact in upper or lower case or combination of both, it is easiest  is to copy and paste the new password from the email you receive to avoid any mistakes.  Once logged in you can go to the "My Account" menu in the top right corner then select change my password, here you can then alter your new password that was emailed to you, to whatever you wish it to be in the future.  if you are still having trouble contact us for further assistance. if you no longer have access to the email address that you registered on your account you will need to contact us with your new contact details, then once we update your new details on your account you will be able to follow the forgot password procedure above.

Q. I am not receiving any communication about my order

A. We ALWAYS provide email updates at every stage of your order process, if you are not receiving these emails you need to check your Junk / trash email box and add us to your safe sender list if our emails are there. You also need to double check you have entered your email address correctly when you set up your account, you can do this quickly by trying to Log In, if your email address is not accepted there may have been an error when you originally signed up, in this instance contact us for assistance.  

Q. I have not received a reply to my inquiry with you?

A. We normally ALWAYS respond to any inquiry within 24 (Monday to Friday), so if you have not received a response please check your junk / trash email box and add us to your safe sender list.  also you need to check you have provided the correct email details for us to reply to, try resubmitting your query ensuring your contact email address is correct on the form.

Q. Can I copy your photos and item descriptions for my own online sale of the products

A. No, Our websites are protect by Copyright, and standard laws apply.  We do not permit anyone to copy any part of our items listings.  If you wish to advertise our products online you will need to create your own photos, names, descriptions etc to avoid infringing our copyright. 

Q. How soon will my order be despatched?

A. Providing we have received clear payment,  In most cases orders are despatched either same day or next business day, however at some peak periods it can take up to 48 hours, If there is any delay of processing your order, we will advise via email.

Q. How can I find out the progress of my order?

A. You can log into the website with your email and password and then click on "My Account" on the top right corner, here you can view details of your order history.

Q. Are the products in stock ready to ship?

A. Yes, When you place your order everything is available ready to ship immediately, if an item is out of stock it will tell you on screen when you add it to your shopping cart and you have to remove the item before you can checkout, so there is never any back orders.  if you wish to know if an out of stock will be available soon, email us at any time to inquire.

Q. There is a particular product I am after but its not currently on your website. Can I request you stock this product in the future?

A. Yes, feel free to email us requests for products to be stocked on our website at any time. We are always expanding our range and have a great network of suppliers, so we may be able to get the products in for you.

Q. Do you have a printed copy of your catalogue?

A. No, Due to keeping our range fresh and new at all times and because our range is so extensive and is constantly being updated with new colours, fresh designs and new products, it is impossible for us to keep a printed version up to date. Our websites acts a catalogue and has photos of every style and every colour in each style online, so there is no guess work in ordering your colour selections either.